This Privacy Policy explains how ad999 collects, processes, stores, and protects the personal data of every registered player on our platform. Your privacy is taken seriously — this document sets out your rights and our obligations in plain, clear English.
Summary: ad999 collects only the data necessary to operate a safe, compliant betting and casino platform for Pakistani players. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how ad999 ("the Company", "we", "us", "our") collects, uses, stores, and shares personal data submitted by players ("you", "the Player") who register and use the ad999 online sports betting and casino platform ("the Platform"), accessible at ad999.im.
ad999 is committed to handling all personal data in a responsible, transparent, and lawful manner. This Policy is designed to give Pakistani players a clear understanding of what data we hold, why we hold it, how long we keep it, and what rights you have in relation to it.
This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together govern the full scope of your relationship with ad999. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.
If you do not agree with the practices described in this Policy, you must not create an account or continue using the ad999 Platform.
For the purposes of applicable data protection law, the data controller responsible for your personal information is the entity operating the ad999 Platform under its international online gaming licence. ad999 operates within a regulatory framework that requires the platform to maintain documented data protection practices and to respond to player data requests in a timely manner.
All data protection enquiries, access requests, and complaints should be directed to the ad999 Data Protection contact via the support channel listed in Section 14 of this Policy. We aim to acknowledge all data-related requests within 5 business days and to resolve them within 30 calendar days of receipt.
ad999 collects personal data through the following channels: registration forms, identity verification submissions, payment transactions, customer support interactions, and automated technical collection during Platform use. The categories of data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g., Karachi, Lahore, Islamabad) | Registration |
| Financial Data | JazzCash / EasyPaisa wallet numbers, bank account details (HBL, UBL, Meezan), partial card numbers | Deposit & withdrawal requests |
| Verification Documents | Scanned CNIC, utility bill or bank statement (proof of address), selfie photograph | KYC verification process |
| Transaction Data | Deposit and withdrawal history, bet records, game session data, PKR amounts wagered | Ongoing Platform use |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Automated on Platform access |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Opted-in promotional email/SMS preferences, bonus claim history | Registration & account settings |
ad999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where directly relevant to a responsible gaming assessment voluntarily initiated by the player.
ad999 processes personal data only for defined, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are:
ad999 processes your personal data on the following legal bases, depending on the nature of the processing activity:
ad999 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. We share data only where necessary for the legitimate operation of the Platform, specifically with the following categories of recipients:
All third-party data processors engaged by ad999 are contractually obligated to process data only on our documented instructions and to maintain security standards consistent with applicable data protection requirements.
ad999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis.
ad999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your responsibility: The security of your account also depends on you. Use a strong, unique password for your ad999 account. Do not share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.
ad999 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve user experience, and gather analytics data. The types of cookies we use are as follows:
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the ad999 Platform. Detailed instructions for managing cookies in the most common browsers are available through the respective browser's help documentation.
The operation of the ad999 Platform involves the transfer of personal data to, and processing in, countries outside Pakistan. This includes transfers to the jurisdiction in which ad999 holds its international gaming licence, as well as to KYC providers, payment processors, and technology partners who may operate internationally.
ad999 ensures that all international data transfers are conducted with appropriate safeguards in place. Where data is transferred to a jurisdiction that does not have a formally recognised adequate level of data protection equivalent to international standards, we rely on contractual mechanisms — including standard contractual clauses and data processing agreements — to establish a lawful basis for the transfer and to ensure that your data receives a comparable level of protection regardless of where it is processed.
If you would like further information about the specific safeguards in place for international data transfers affecting your personal data, please contact us through the channel described in Section 14.
As a player registered on the ad999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us as described in Section 14:
You may request a copy of the personal data ad999 holds about you, along with information about how it is used and shared.
You may request correction of any inaccurate or incomplete personal data held in your ad999 account record.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that ad999 restrict processing of your data while a complaint or accuracy dispute is being resolved.
Where processing is based on your consent or contract performance, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are acted upon immediately.
ad999 will not charge a fee for processing reasonable data rights requests. We reserve the right to refuse requests that are manifestly unfounded or excessive, or where fulfilling the request would require us to breach a legal obligation. Where a request is refused, we will explain the reason in writing.
The ad999 Platform is strictly restricted to persons aged 21 years and over. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. Age verification is a mandatory step in the ad999 registration and KYC process.
If ad999 becomes aware, at any point, that personal data has been submitted by or on behalf of an individual under the age of 21, we will take immediate steps to suspend the associated account, delete the personal data in question, and return any deposited funds to the originating payment method.
If you are a parent or guardian and believe that a minor has registered on the ad999 Platform or submitted personal data without your knowledge, please contact our support team immediately through the channel described in Section 14. We take underage gambling prevention extremely seriously and will act on all such reports without delay.
ad999 reserves the right to update or revise this Privacy Policy at any time. The effective date displayed at the top of this page will be updated whenever a material change is made. Where changes are significant, we will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect.
Your continued use of the ad999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated practices. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure in accordance with the Terms and Conditions.
We encourage all Pakistani players to review this Policy periodically to stay informed about how ad999 protects their personal information.
For all data protection enquiries, subject access requests, or complaints regarding ad999's handling of your personal data, please contact us through the following channels:
Please mark your message clearly as a "Data Protection Request" or "Privacy Complaint" so it is routed to the appropriate team. We will acknowledge your request within 5 business days and resolve it within 30 calendar days, or notify you if additional time is required for complex cases.
If you are not satisfied with our response to a data protection complaint, you have the right to escalate the matter to the data protection supervisory authority or dispute resolution body applicable under the regulatory framework of ad999's licensing jurisdiction. Details of the relevant authority are available upon request from our support team.
Related Policies: This Privacy Policy is part of a broader legal framework governing your use of ad999. We also encourage you to read our Terms & Conditions and Responsible Gaming Policy for a complete picture of your rights and obligations as an ad999 player.
Six core principles that shape how ad999 handles the personal data of every Pakistani player registered on our platform.
ad999 collects only the personal data that is genuinely necessary to operate your account, process payments, and meet our regulatory obligations. We do not collect data speculatively or beyond what is needed for stated purposes.
All data transmitted between your device and the ad999 Platform is protected with TLS encryption. Sensitive fields — including payment identifiers and identity document references — are encrypted at rest within our secure infrastructure.
ad999 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes. Data sharing is limited strictly to operational partners bound by confidentiality obligations.
You have the right to access, correct, export, restrict, and delete your personal data at any time. ad999 processes all data rights requests within 30 days and never charges a fee for reasonable requests.
Promotional communications are sent only to players who have opted in. You can withdraw marketing consent at any time through your account settings — no questions asked. Opt-out requests are actioned immediately.
Our 24/7 English-language support team handles all privacy and data requests via live chat or email. Pakistani players receive clear, plain-English responses — no legal runaround, no unnecessary delays.
Now that you understand how ad999 protects your privacy, explore everything our platform has to offer — from PSL cricket betting to live casino and 500+ slots, all with instant JazzCash and EasyPaisa payments built for Pakistan.